![]() ![]() If the infection lingers, your computer’s hard drive may need to be reformatted and the operating system and apps reinstalled. Watch for suspicious activity, such as slow PC performance, unfamiliar websites in your browser history, or strange e-mails in your inbox or sent folder. Ask that the temporary software used to control your computer be removed.Įven if you think you’ve eliminated the malware, you may not have gotten it all. You should see a window notifying you that the session has ended. ![]() If you allow the technician to access your computer remotely, watch the screen as he works. If you choose an independent repair service, check the company’s record with the Better Business Bureau. ![]() Staples charges $100 for its remote service, $160 if you take the machine to the store, and $300 if the tech makes a house call. Best Buy’s Geek Squad charges $150 for remote or in-store virus and spyware removal, and $250 if the technician comes to you. Before reconnecting to the Net, check your downloads folder and delete or uninstall anything that looks suspicious.Īnother alternative: Call on one of several services to clean up your machine. Visit your Web browser’s settings page to remove any unfamiliar extensions or add-ons, or restore the browser to its original settings. Start by running a full anti-virus and anti-malware scan and removing anything it flags as a problem. To boot the intruder off your computer, you’ll need to identify any sneaky programs left behind. ![]()
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January 2023
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